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Two Powerful Words Leaders Rarely Use

The higher you go in leadership, the more likely you are to drop the ball, make the wrong call, or come across snarkier than intended. When repeated often, these actions can create or compound problems. Yet, the numerous tasks leaders handle, the number of people with whom they interact, and the high pressure of responsibility make it inevitable that every leader will blow it at some point. Leaders often make more missteps than they realize, because employees cannot (or will not) point out mistakes. However, people notice these mistakes. So, how should leaders react when they let others down?

Leaders expect followers to adapt. However, adaptive leadership is also important. Adaptation suggests changing course, admitting error, and following the correct path. If adapting requires a course correction, the biblical approach is redemption. First, humbly acknowledge the offense (wrong direction, offense, sin), seek forgiveness, and, when sincerely repentant, avoid repeating the offense. As obvious as this sounds, part of seeking forgiveness includes acknowledging and admitting wrong, not only to yourself but also to your team or the other individual.

Why is admitting wrong so difficult? Some leaders view admissions of error or apologies as weakness. When leaders continue to hold their perceived high ground, that self-deception destroys every bridge between them and their followers, making their position more like swamp land.

What results from leaders who admit and correct their mistakes? They gain trust because their words and actions display integrity. Truth provides the foundation upon which trust is built. Watch the faces of those wronged when they hear an apology. Their expressions go from guarded to connected. They work harder and more passionately because they know they work with you and not just for you. An apology does not remove power from a leader; it adds it.

Saying “I’m sorry” to a colleague, follower, or even a child at home brings healing. A leader’s power can squelch other people’s opinions and rob them of worth, or it can give them value and worth. It’s better to build redemptive bridges than to blow them up. A sincere apology restores their value and empowers both them and you as the leader. Regardless of everything you have ever been told or believe about leadership, never fear saying the two most empowering words:

“I’m sorry.”

About the Columnist: Ron Hunter Jr. has a Ph.D. in leadership and is CEO of Randall House Publications. You may contact him at ron.hunter@randallhouse.com.